We give business and technology leaders guidance on how to navigate today’s ever-changing demands in digital commerce.
The future of customer experience hinges on leveraging data and insights to create meaningful interactions. This necessitates building trust, prioritizing data security, and respecting customer privacy. As expectations rise, delivering empathetic outcomes, showcasing value, and minimizing churn become even more critical.
Read MoreData is the fuel for effective AI and decision-making. Yet, many organizations struggle with inconsistent data practices. A data management strategy ensures your data is collected, organized, protected, and used effectively to achieve AI transformation and your business goals.
Read MoreTikTok has become a major force in the social media world, and its influence is now extending to the realm of e-commerce. According to a report by TikTok itself, TikTok What's Next 2024 Trend Report: Top Trends & Forecast, the key to success on the platform in 2024 is "creative bravery." This means that brands that are willing to be creative and take risks are the most likely to be successful.
Read MoreArtificial Intelligence (AI) is revolutionizing every industry, and retail is no exception. The latest breakthrough in AI for retail is conversational AI, which includes chatbots and virtual assistants that can engage with customers in natural language conversations. Among these conversational AI technologies is ChatGPT, an advanced language model developed by OpenAI. In this article, we'll explore what ChatGPT is and how it will impact retail.
Read MoreConsumers are gravitating more towards conveniences and innovations designed, seemingly, just for them alone. Buyers want access to their retailer and their purchased goods right away.
Read MoreWhen you approach your b2b digital transformation on these 3 key facilitators for success, you will deliver value incrementally, providing a more effective solution for you and your customers in the long-term.
Read MoreIt’s easy to see how mobile devices now account for a quarter of all online retail sales in the US, all the while showing a year-over-year increase of 41%
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